Terms & Conditions

Last updated: 11 November 2026

1. About Hælu

Hælu is an independent publisher of music, spoken word, writing and digital publications. The creative work of Niamh O’Shea is published and distributed through Hælu, which oversees associated sales, licensing, administration and professional correspondence.

These Terms & Conditions govern the use of www.niamhoshea.com and purchases made through its associated sales channels.

2. Copyright & Intellectual Property

All original music, recordings, written works, photographs, illustrations, designs, digital publications and other creative materials are protected by applicable copyright and intellectual property laws.

Copyright and other intellectual property rights remain with their respective owners.

Unless otherwise stated, all content is intended for personal, non-commercial use. No content may be reproduced, redistributed, republished, adapted, resold, licensed or commercially exploited without prior written permission, except where permitted by law.

Unauthorised use of published works for artificial intelligence training, voice cloning, automated data extraction or the creation of derivative works is prohibited to the extent permitted by applicable law.

Purchasing a product does not transfer ownership of copyright or intellectual property rights. Direct links to publicly available content may be shared.
 
3. Creative Process

All writing published under the name Niamh O’Shea is original, informed by years of research, study and personal exploration. The ideas, words and creative direction behind the work are her own.

Each piece is developed through a combination of original writing, recordings, creative techniques and digital production tools, which may include AI-assisted or AI-generated elements. From the choice of instruments and musical arrangements to the smallest details of pacing, pauses, tone and atmosphere, every element is carefully considered, shaped and refined.
 
At the heart of this process is a belief that sound can reach places words alone cannot.

4. Digital Products & Downloads

Digital products may be purchased through authorised sales channels, including the Linktree shop. Available products may include music, spoken-word recordings, soundscapes, illustrated guides, written publications and other digital collections.

Product descriptions specify the content and file formats supplied, including MP3 and PDF where applicable. Digital products offered for immediate download are normally made available electronically following successful payment. Customers are responsible for ensuring their devices and software support the stated file formats.

Purchases are licensed for personal, non-commercial use unless otherwise specified. Files must not be redistributed, resold, publicly uploaded or commercially exploited without prior written permission, except where permitted by law.

If a purchased product cannot be accessed, customers should contact Hælu using the details provided below.

5. Recording Requests & Bespoke Commissions

Selected recordings that are not currently available in the shop may be requested for individual purchase at £6.99 per MP3 recording. Requests must include sufficient information to identify the recording and a valid email address for delivery. All requests are subject to availability and are normally fulfilled electronically within three working days, excluding weekends and public holidays in England.

Hælu may also consider requests for bespoke recordings, original writing, music or other commissioned creative works. All commissions are accepted at the publisher's discretion and are subject to individual agreements concerning scope, pricing, delivery times and permitted use.

Submitting an enquiry does not guarantee acceptance. No commission is confirmed until its terms have been agreed and payment arrangements established.

Unless otherwise agreed in writing, copyright and intellectual property rights remain with their respective owners. Any cancellation or refund arrangements will be explained before a commission is confirmed, without affecting statutory consumer rights.

All requests and commissions are managed through Hælu. Direct correspondence with the artist is not included unless expressly agreed.

6. Prices & Payments

Prices are displayed at the point of purchase in the applicable currency. Payments may be processed through third-party platforms and payment providers, including Linktree, Stripe and Substack.

Any applicable taxes or additional charges will be disclosed before payment. Hælu does not directly collect or store complete payment card details through this website.

Prices and product availability may change, although changes will not affect purchases already completed.

7. Refunds & Cancellation Rights

Digital products are supplied electronically and are subject to applicable consumer protection legislation. Under UK law, consumers purchasing digital content online generally have a statutory 14-day cancellation period.

Where a customer expressly consents to receiving digital content during this period, acknowledges that the statutory cancellation right will be lost once supply begins, and receives the required confirmation, the change-of-mind cancellation right may end when delivery begins. Where these requirements have not been satisfied, applicable cancellation rights remain in place.

For individual recording requests and bespoke commissions, cancellation rights depend on the nature of the product or service, whether work has commenced, whether digital content has been supplied and whether any legally required consent has been obtained. Applicable cancellation and refund arrangements will be explained before a commission is confirmed.

Customers retain their statutory rights where digital content is faulty, inaccessible, incorrectly described or not supplied as agreed. If a requested recording cannot be supplied, a full refund will be provided.

Refund and purchase enquiries should be directed to Hælu at hello@haelu.org. Nothing in these Terms excludes or restricts statutory consumer rights.

8. Subscriptions & Third-Party Platforms

Selected writing, music, spoken reflections and other creative materials may be published through third-party platforms, including Substack and Insight Timer.

Access to content, subscriptions, payments and platform features is also subject to the relevant provider's terms and policies.

Subscription prices, renewal arrangements and cancellation procedures are displayed through the relevant platform. Content availability may change, and individual works may be added, withdrawn or distributed through different channels.

Purchasing a digital product does not automatically include access to subscription-only content. Similarly, subscribing to a publication or service does not automatically include separately sold digital products.

9. Correspondence & Customer Support

Hælu manages all publishing, commercial, licensing, permissions and customer service enquiries relating to its publications.

Purchases, subscriptions, donations, messages and engagement with published content do not establish an entitlement to personal correspondence with an artist. Individual messages, feedback and unsolicited submissions may not receive a response.

Customer service enquiries concerning purchases, delivery, cancellations, refunds and statutory rights will be handled by Hælu in accordance with applicable legal obligations. All professional and administrative correspondence should be directed through the designated Hælu contact channels.

10. Personal Use & Licensing

Purchased recordings, publications and other digital products are intended for personal use. Unless otherwise specified, customers may download and retain purchased files for their own private enjoyment.

Public distribution, resale, commercial reproduction, broadcasting, sublicensing or incorporation into other published works requires prior written permission, except where permitted by law.
 
All rights not expressly granted remain reserved.

11. Wellbeing Disclaimer

Music, spoken reflections, meditations, soundscapes, somatic guides and other creative publications are provided for general wellbeing, education, inspiration and personal exploration. These materials do not constitute medical advice, psychological treatment, diagnosis or professional therapeutic services.

No particular therapeutic or personal outcome is guaranteed. Listeners should not use relaxation or immersive recordings while driving, operating machinery or undertaking activities requiring full attention.

Individuals requiring medical or psychological support should seek advice from an appropriately qualified professional.

12. Herbal & Seasonal Publications

Some publications contain information about herbs, plants, aromatherapy, traditional practices, seasonal recipes and botanical preparations. Such information is provided for general educational and informational purposes.

Traditional uses do not necessarily establish the safety or effectiveness of particular plants or preparations. Readers are responsible for exercising appropriate care when identifying, collecting, preparing or using botanical ingredients.

Professional advice should be sought where appropriate, particularly in relation to allergies, medication, pregnancy or existing medical conditions.

13. Website & Content Availability

Reasonable efforts are made to maintain accurate information and provide access to published materials. However, uninterrupted website access and continuous availability of third-party services cannot be guaranteed.

Hælu reserves the right to amend, update or withdraw website content, publications and services, subject to existing contractual obligations and applicable consumer rights.

14. External Websites

This website may contain links to third-party platforms and services. External websites operate independently and maintain their own terms, privacy policies and technical arrangements.

Hælu is not responsible for the independent content or operation of external websites. Nothing in this section removes any legal responsibility Hælu may have in relation to products or services sold to customers.

15. Privacy & Data Protection

Personal information provided through purchases, subscriptions, enquiries or correspondence is processed in accordance with applicable data protection legislation and the website's Privacy Policy.

Information may be used to process orders, deliver digital products, provide customer support, maintain transaction records and fulfil legal obligations.

Purchasing a product does not automatically constitute consent to receive marketing communications.

Third-party platforms may process customer information under their own privacy policies. Further information is available in the website's Privacy Policy.

16. Limitation of Liability

Reasonable care is taken in preparing, describing and distributing creative publications and digital products. Hælu does not guarantee particular personal, emotional or therapeutic outcomes from the use of its publications.

Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Nothing in these Terms affects statutory consumer rights.

17. Amendments

These Terms & Conditions may be updated to reflect changes in publishing activities, products, services, distribution arrangements or applicable legislation. The current version will be published on the website with its date of revision. Changes will not retrospectively remove statutory rights or unlawfully alter completed purchase agreements.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, without affecting any mandatory consumer protections or rights available under applicable law.
 
19. Business Information & Contact

Hælu Publishing
18 Young Street,
Office 209, Unit LGE,
Edinburgh,
Scotland,
EH2 4JB.

Email: hello@haelu.org
Website: www.niamhoshea.com

All publishing, commercial, licensing and customer service enquiries should be directed to Hælu.

© 2026 Hælu. All rights reserved, subject to the rights of individual copyright holders.