Privacy Policy
 
Last updated: 11 November 2026
 
1. About This Policy
 
Hælu is an independent publisher of music, spoken word, writing and digital publications, including the creative work of Niamh O’Shea.

This Privacy Policy explains how personal information is collected, used and protected in connection with www.niamhoshea.com, associated digital products, subscriptions, recording requests, commissions and correspondence.
 
2. Information Collected & How It Is Used
 
Personal information may be provided when someone contacts Hælu, purchases a digital product, subscribes to a publication, requests an existing recording or enquires about a bespoke commission.
 
This may include names, email addresses, purchase details, subscription information, creative briefs and relevant correspondence. Information is used only where reasonably necessary to process purchases, deliver products, administer subscriptions, consider commissions, provide customer support and manage publishing activities.
 
Information is processed under applicable UK data protection law. Depending on the circumstances, the lawful basis may be contractual necessity, compliance with legal obligations, legitimate business interests or consent.
 
Purchasing a product, making a donation or sending a message does not automatically constitute consent to receive marketing communications. Where marketing consent has been given, it may be withdrawn at any time.
 
3. Digital Purchases & Third-Party Platforms
 
This website is hosted by Wix. Digital products may be purchased through Linktree, with payments processed by providers such as Stripe. Selected publications and recordings may also be available through Substack, Insight Timer and other authorised platforms.
 
These services maintain their own privacy policies and may process information independently. Depending on the service, Hælu may receive limited customer information, including contact details, order references, subscription status and relevant correspondence.
 
Payment card information is handled through the relevant payment provider. Hælu does not request complete payment card details by email.
 
Personal information may also be shared with service providers where necessary to deliver products, administer transactions, maintain business records or comply with legal obligations. Personal information is not sold to third parties.
 
4. Recording Requests, Commissions & Correspondence
 
Information supplied when requesting an existing recording or enquiring about commissioned creative work is used to assess the request, agree any applicable terms, arrange payment and deliver accepted work.
 
Customers should provide only information relevant to their enquiry and avoid sending unnecessary sensitive personal details.
 
Hælu manages publishing, commercial, licensing, customer service and privacy correspondence. General messages and unsolicited enquiries may not receive an individual response, and correspondence does not establish an entitlement to direct communication with an artist.
 
This does not affect the handling of purchases, refunds, statutory consumer rights or requests made under data protection legislation.
 
5. Website Cookies & Security
 
This website is hosted by Wix, which uses cookies and similar technologies to support website functionality, security and technical operation. Depending on the services and features enabled, additional technologies may be used for analytics or other purposes.
 
Further information about Wix's use of cookies is available in the Wix Cookie Policy.
 
Reasonable measures are taken to protect personal information from unauthorised access, loss or misuse. However, no method of electronic communication or storage can be guaranteed completely secure.
 
6. Data Retention & International Processing
 
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, financial and contractual obligations.

Purchase records may be retained to meet accounting and tax requirements. Correspondence and commission information are retained as necessary to administer requests, resolve enquiries and maintain appropriate business records.
 
Some third-party service providers may process information outside the United Kingdom. Where Hælu is responsible for restricted international transfers, appropriate safeguards are required under UK data protection law.
 
Information that is no longer required will be deleted or anonymised, subject to applicable legal requirements.
 
7. Your Rights & Contact Information
 
Under UK data protection law, individuals may have rights to access their personal information, request corrections or deletion, restrict or object to certain processing, request data portability and withdraw consent where applicable.
 
Requests will normally be handled within one month, subject to applicable legal conditions and exemptions.
 
Anyone concerned about the handling of their personal information may contact Hælu or raise a complaint with the Information Commissioner's Office at www.ico.org.uk.

This Privacy Policy may be updated to reflect changes in publishing activities, services or legal requirements. The current version will be available on the website.

Hælu Publishing
18 Young Street,
Office 209, Unit LGE,
Edinburgh,
Scotland,
EH2 4JB.
 
Email: hello@haelu.org
Website: www.niamhoshea.com
 
© 2026 Hælu. All rights reserved.